Frequently Asked
Questions

FVG Virtual Assistants are highly skilled professionals who provide remote administrative, technical, and business support services. Sourced from top talent pools, our virtual assistants are equipped to handle a diverse range of tasks to help streamline your operations and enhance your productivity. At FVG Staffing, we carefully match each client with a virtual assistant who best fits their specific requirements and business goals, ensuring personalized and efficient service.

Our virtual assistants can handle a wide range of tasks, including administrative duties, scheduling, customer support, data entry, and much more. Depending on your needs, we can match you with an assistant who specializes in specific services.”

We employ a rigorous selection process that includes skill assessments, interviews, and background checks. Additionally, we store a copy of their IDs to ensure our virtual assistants are highly qualified. We also provide ongoing support to maintain service quality and address any issues promptly.

No, you do not need to handle taxes for your virtual assistant. The virtual assistants work for you but they are contracted through FVG Staffing. We handle the logistics and technicalities of employment, while you onboard, train, manage, and work directly with the VAs. This setup allows you to focus on integrating and maximizing your assistant’s role in your business without the administrative burdens.

Our pricing varies depending on the level of expertise required and the hours of service needed. We offer flexible packages that can be customized to meet your budget and business requirements. Please visit our Pricing page for more details.

Our hiring process involves six steps: pre-qualifying assessment, application form, initial interview, client interview, one-week trial, and onboarding. We’ll discuss your specific needs and match you with the most suitable assistant, typically within two weeks. Please book a call with us to get started.

Yes, our virtual assistants are available for both short-term and long-term projects. We provide the flexibility to hire assistants based on your project’s duration and requirements.

Your satisfaction is our priority. If you are not satisfied with your virtual assistant for any reason other than layoff, we offer a guarantee to replace the assistant at no additional cost. We will work with you to resolve any issues and ensure your needs are met.

Yes, our virtual assistants are available to work in US time zones. Most of them have years of experience working night shifts and are accustomed to supporting US clients, ensuring seamless communication and task management.

We conduct regular performance monitoring to ensure high standards are maintained. It’s also up to the client to implement measures to ensure their virtual assistants can only access tools necessary for their jobs, safeguarding both performance and security.

You can communicate with your virtual assistant through various channels such as Whatsapp, Slack, Teams, Google Chat, and other tools, depending on your preference and the nature of tasks.